Here are a few FAQ. If this still leaves you scratching your head, feel free to send me an email!
Q: Where do you ship from? What service do you use and how long should I expect it to take to arrive?
A: My home base is Portland, Oregon so unless I am traveling, that is where all my pieces will ship out of. I use USPS First Class mail which usually takes about 3 business days (for domestic addresses) and provides tracking information that I will send to you. I make two trips to the post office a week, so you can expect your order to ship out no later than 4 days from purchase.
Q: How will my jewelry arrive?
A: In my efforts to care for our earth, I use 100% earth-friendly, recycled and recyclable materials to package and ship your orders. You will find your pieces in brown boxes with a hemp cord bowed at the top. I include a hand-written thank you note (on recycled paper!) and the shipping envelopes are made from recycled materials and can even be used again, if you are careful when you open them. To further save paper, I do not include a packing slip, but you will have access to your receipt through the confirmation email you receive at purchase.
Q: How do I care for my jewelry?
A: The best way to clean your jewelry is to use a clean, soft, dry microfiber cloth to gently remove fingerprints, dirt, residue, and oils. Avoid using any harsh chemicals or jewelry cleaners as these can damage the surface of the stone or remove the patina on your piece.
Q: What is your return/exchange policy?
A: I gladly accept returns within a certain timeframe. Please be sure to:
- Contact me within 3 days of the delivery of your piece with reason for return.
- Returns must be shipped back within 7 days of delivery. Pieces must be in their original condition and packaging in order to receive a refund.
- Buyers are responsible for return shipping costs.
- Custom pieces CANNOT be returned or exchanged.
Please contact me if you have an issue or are unhappy with a piece! I put my heart and soul into my work, and want to ensure that each and every customer is COMPLETELY satisfied with both the jewelry and the buying experience.